Need Help with Reactivating Disabled Subscription and Understanding Cancellation

Question

Hello Azure Community,

I’m seeking advice on how to proceed with a disabled Azure subscription. I received an email notification about the cancellation of my subscription, but I’m unable to find the reason for this action in the billing or activity logs.

Attempts to reactivate the subscription through the Azure portal have been unsuccessful, and the portal prompts me to contact support. However, when I try to open a support request, I encounter an error message stating, “We’re sorry, an error has occurred while processing your support request. Please contact support via phone.” To add to the complexity, the phone support system informs me that Azure support is online only and then disconnects the call.

Has anyone experienced similar issues or can offer guidance on how to get support in this situation? Any insights on why a subscription might be cancelled without clear reasons in the logs would also be greatly appreciated.

Thank you in advance for your help!

Answer 1

Hi Dallin,

I apologize for the inconvenience you’ve faced with your Azure subscription.

In additional to VasimTamboli, here are some steps you can take to troubleshoot and resolve this issue:

• Go to the Azure portal.
• Click on “Subscriptions” in the left menu.
• Find the subscription you want to reactivate.
• Click on it to view details.
• Look for the “Activate” or “Reactivate” button (the wording may vary).
• Follow the prompts to reactivate your subscription. Please refer the below documentation for reactivating the Azure subscription: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled?source=recommendations If you are still facing any issue in the reactivating the Azure subscription. We suggest you create a support ticket by using the below link: https://azure.microsoft.com/en-us/support/create-ticket If the information is helpful, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post. Thank you.

Answer 2

Carefully review any emails from Azure related to your subscription. These emails often provide clues about the reason for cancellation and steps to rectify the issue.

You can contact Microsoft on Twitter in this situation.

You can also check this URL if not already.

https://support.microsoft.com/en-us/topic/contact-microsoft-azure-support-2315e669-8b1f-493b-5fb1-d88a8736ffe4

you can also try creating ticket from another account and request support for this subscription.

Please accept as answer if it helps.