Bounded to old M365 account tenant

Question

Hi,

Just migrated M365 tenant (From Old-A to New-B).

Once I reconfigure Outlook, I found tenant bounded to Old-A, even I used New-B ID to logon.

May I know how to clear the Old-A tenant ?

Thanks

Answer 1

Hi @William L ,

Welcome to our forum!

Once I reconfigure Outlook, I found tenant bounded to Old-A, even I used New-B ID to logon.

How did you reconfigure Outlook?

And does this issue occur with other users in your organization?

It's suggested that you could create a new Outlook profile (Control Panel>Mail>Show Profiles>add) and add the account to check if there are some differences.

Hope to help you!

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