Bounded to old M365 account tenant

William L 0 Reputation points
2024-06-09T05:00:15.5633333+00:00

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Hi,

Just migrated M365 tenant (From Old-A to New-B).

Once I reconfigure Outlook, I found tenant bounded to Old-A, even I used New-B ID to logon.

May I know how to clear the Old-A tenant ?

Thanks

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Outlook
A family of Microsoft email and calendar products.
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  1. ChristyZhang-MSFT 21,591 Reputation points Microsoft Vendor
    2024-06-10T02:18:55.42+00:00

    Hi @William L ,

    Welcome to our forum!

    Once I reconfigure Outlook, I found tenant bounded to Old-A, even I used New-B ID to logon.

    How did you reconfigure Outlook?

    And does this issue occur with other users in your organization?

    It's suggested that you could create a new Outlook profile (Control Panel>Mail>Show Profiles>add) and add the account to check if there are some differences.

    Hope to help you!


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