Requesting a refund for an unknown service

Question

Hello,

I was recently accidentally billed for an unknown service and attempted to use the refund portal to resolve the issue, but was unsuccessful. How can I go about obtaining a refund and resolving this problem? Thank you.

Answer 1

Hello Karim ,

Thank you for reaching out on the Microsoft Q&A .

To resolve your issue , the best approach is to raise a support ticket with Microsoft Azure. This will allow you to work closely with support engineers and receive a quick resolution. You can create a support ticket using the following link:

Create a Support Ticket

I hope this helps! If you have any further questions, feel free to ask.

If the information is useful, please accept the answer and upvote it to assist other community members.

Answer 2

Hi Karim,

Please create a new billing support request using my instructions below. Do not click Request a refund button during the process as you did previously.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK the Request a refund button or any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email within a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP