Windows File dialog not responding when trying to open file in browser

Question

When im trying to upload a file via canvas and windows opens the file dialog it doesnt respond ^. This happens in other browsers and on other websites (like gmail). How do i fix this?

Answer 1

Hi Popov, Ron Benjamin,

Thanks for your post. Based on my research, the no responding issue might be because the poor performance of system, browser apps issue. Let's try fixing the browsers and if that doesn't work fix File Explorer:

1. Reset the browsers in Windows Settings > Apps & Features > Browser > Advanced Options > Reset and Repair to see if that fixes it: https://www.howtogeek.com/171924/how-to-reset-y.... For Edge reset in Edge Settings > Reset Settings. If that fails uninstall the browser (except Edge) in Settings > Apps > Apps & Features, restart PC then reinstall browser from fresh download.

Try disabling all extensions to see if this helps: https://community.box.com/t5/How-to-Guides-for-... https://support.microsoft.com/en-us/microsoft-e... Feel free to ask any questions. Based on the results you post back I may have other suggestions if necessary.

2. Right click Start button to open Task Manager, show More Details, then choose Processes tab, scroll down to Windows Processes, then further down almost to the bottom to Windows Explorer. Right click to Restart Explorer, then Restart PC.
3. Try these fixes for when File Explorer isn't working properly: https://allthings.how/13-ways-to-fix-file-explo...
4. Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki... Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

Best Regards,

Ian Xue

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