User's are getting "sorry your sign in timed out Please sign in again". Can we increase this time out time.

Sundram Sontirkey 97 Reputation points
2024-06-10T04:28:49.6366667+00:00

Hi,

Our user is getting the error "sorry your sign in timed out Please sign in again".

We have implemented Sign In frequency in our organization. After certain period of time user gets the Microsoft authetication prompt. Sometimes they get this in the night.

When user login in the morning and try to enter their correct password they gets the above error.

Is there any way we can extend this timeout time?

Please suggest if how can this be fixed ? As this also affecting the SSO enabled hybrid devices.

Thanks for response in advance.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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  1. Punit Sharma 10 Reputation points
    2024-06-10T05:01:19.6+00:00

    Hi Sundram Sontirkey,

    Welcome to the Microsoft Q&A services.

    As your user get the error "sorry your sign in timed out Please sign in again".
    Try to clear the cache file or try to turn on the setting of "clear cache at logout" in browser.

    Hope this help.

    Don't Forget to "Accept the answer & up-vote" as per the solution.