¿Cómo puedo ingresar a mi cuenta de Teams si me pide un código de Microsoft authenticator pero en el mismo Microsoft authenticator también me pide ingresar el código y no puedo entrar?

Question

Tengo problemas para iniciar sesión en mi cuenta institucional por el MFA, el Microsoft authenticator me pide ingresar código en el mismo Microsoft authenticator cosa que no puedo, en el teams al momento de ingresar mi contraseña me pide ingresar código en el Microsoft authenticator...? Es urgente ya que me impide ingresar a la cuenta institucional de mi universidad.

Answer 1

Hello @VALERIA,

Thank you for posting your query on Microsoft Q&A.

To understand your query, I used https://translate.google.co.in/ for translation.

Based on your query, it seems you're experiencing difficulty logging into your institutional account on Microsoft Teams and the Microsoft Authenticator app because you're not receiving the prompt for completing the 2-digit code (Number Matching) on your mobile device. If my understanding is correct, let me guide you through resolving this issue.

Since you're not receiving any push notifications on your registered mobile device to complete the 2-digit number matching prompt, you'll need to re-register the MFA in your Microsoft Authenticator app with your institutional account. You can do this in two ways: either by contacting your IT team or by logging into your account and completing the second factor authentication using another registered method, such as SMS or phone call. Here are the steps to follow:

1. Log in to Microsoft Teams or any other application as usual.
2. Enter your username and password and click "Next."
3. When prompted for the 2-digit code, since you're unable to complete it, select "I can't use my Microsoft Authenticator app right now" and proceed with completing the 2FA using an alternative method, such as SMS or phone call.
4. Select the registered authentication method to complete the second factor authentication.
5. Once logged in successfully using another authentication method, proceed to re-register your user account to the Microsoft Authenticator app by following the steps outlined in the document provided here: https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

If you haven't registered with any other authentication method and are still unable to log in, you may need to contact your IT support team or Global Administrator to assist with re-registering for MFA.

Here are the steps:

• Sign in to the Azure portal.
• On the left, select Azure Active Directory > Users > All users.
• Choose your account->select Authentication methods and click "Require re-registration for MFA".

Reference: Manage user authentication options.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

Thanks,

Raja Pothuraju.

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