Can't get into my Microsoft account because i have authenticator on a broken phone

Lauris Golde 0 Reputation points
2024-06-10T10:00:23.6833333+00:00

Hello,

I can't get into my microsoft account because it's authenticator is on a broken phone that's not usable anymore. When i log in, it says "Help us secure your account", then it opens the approve request code, and when i click "Having trouble?" and "Get code in a different way", after I get the code sent to my email or phone number and input it, it forces me to change my password, and if i change it the loop starts again, so I have been locked out of my account for some time.

P.S. I'm currently typing this from my schools miscrosoft account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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