What does the error code 0x500004 mean when I want to connect my Android system to a work cloud via Remote Desktop app.

Martin Weißhaar 0 Reputation points

We have the following problem:


We are working with the cloud version of `Buhl Data - My Office´.


We have the option of accessing the cloud via the Microsoft Windows level using a dial-in app provided by Buhl Data. This works perfectly.


The second option is to access the cloud via Android using the Remote Desktop app from Microsoft.


However, we keep getting the same error message as follows:


We couldn't connect to the Remote Desktop Gateway because the connection to the remote PC failed. If this keeps happening, contact your network administrator for assistance.


Error code: 0x5000004


Android version, Remote Desktop version, etc. see screenshots below.


The steps we have taken:

  1. We have reinstalled the Remote Desktop app several times and re-entered the access data several times.
  2. We switched off the virus scanner and firewall software and even uninstalled them to test the connection.
  3. Contacted Buhl Data support and explained the problem. Technical support was unable to solve the problem and referred us to Microsoft.


Please let us know what else will be necessary to check/adjust to get connected.

Screenshot_20240610_144112_Microsoft Remote Desktop

Screenshot_20240610_144131_Microsoft Remote Desktop




Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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