Azure subscription been disabled as there was some policy violation

Question

azure subscription been there disabled as there were some policy violation which could be an error. we're trying to remediate this but since the subscription is disabled we couldn't take any action and couldn't create any support ticket as the subscription is disabled. any suggestions on how to proceed on this case to re-activate azure subscription or reach out to azure support team ?

Answer 1

Hello @Arun Thank you for reaching out to us through Microsoft Q&A platform. Sorry for the inconvenience this must have caused you!

It sounds like there was at least one violation of the terms of service. Unfortunately, we are not able to assist with these issues on the forums as you must create a support request and work with the security team.

What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit) Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

Since you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!

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