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I'm trying to fix a corrupted Windows Image which DISM says is repairable. I have downloaded the Windows ISO, and used WinRAR to extract the files, as there was a problem trying to mount the ISO.
I have pasted the install.wim file directly to my C:\ drive as I have no disk drive or working USB ports currently, apart from my keyboard and mouse.
I have managed to Get-WimInfo and found that for Windows 11 Pro I need to use index 6, so I am entering the following on CMD(administrator mode),
Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:"C:\install.wim":6 /limitaccess
but repeatedly getting
Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
Here is the DISM log from where it first spots an error, at about 60% into the process. It never goes any further.
2024-06-10 19:09:02, Info DISM DISM Package Manager: PID=19432 TID=11156 Error in operation: source for package or file not found, ResolveSource() unsuccessful. (CBS HRESULT=0x800f081f) - CCbsConUIHandler::Error
2024-06-10 19:09:02, Error DISM DISM Package Manager: PID=19432 TID=21512 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f081f)
2024-06-10 19:09:02, Error DISM DISM Package Manager: PID=19432 TID=21512 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg
2024-06-10 19:09:02, Error DISM DISM Package Manager: PID=19432 TID=21512 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800f081f)
2024-06-10 19:09:02, Error DISM DISM Package Manager: PID=19432 TID=21512 The source files could not be found; their location must be specified using the /source option to restore the feature. - GetCbsErrorMsg
2024-06-10 19:09:02, Error DISM DISM Package Manager: PID=19432 TID=21512 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800f081f)
2024-06-10 19:09:02, Error DISM DISM Package Manager: PID=19432 TID=21512 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f081f)
2024-06-10 19:09:02, Info DISM DISM Package Manager: PID=19432 TID=21512 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2024-06-10 19:09:02, Info DISM DISM Package Manager: PID=19432 TID=21512 Finalizing CBS core. - CDISMPackageManager::Finalize
2024-06-10 19:09:02, Info DISM DISM Manager: PID=16032 TID=21092 Closing session event handle 0x210 - CDISMManager::CleanupImageSessionEntry
2024-06-10 19:09:02, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2024-06-10 19:09:02, Info DISM DISM.EXE:
2024-06-10 19:09:02, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
2024-06-10 19:09:02, Info DISM DISM.EXE:
Please could somebody help me?
used WinRAR to extract the files, as there was a problem trying to mount the ISO
Just right click the .ISO file with the Windows Explorer and select "mount". That should make it available as a drive letter. Try it this way where "e:" is your drive letter.
md C:\test\offline
DISM.exe /Mount-Wim /WimFile:e:\sources\install.wim /index:6 /MountDir:C:\test\offline /ReadOnly
Dism.exe /Online /Cleanup-Image /restoreHealth /source:C:\test\offline /loglevel:4
When you are done run this and right click the mounted ISO and select Eject.
DISM.exe /Unmount-Wim /MountDir:C:\test\offline /discard
Thank you, but it says every time that there is a problem mounting the drive, so I can't do that.
My PC would not mount the ISO. That is the problem I have got
Does this PC have internet access? If you omit the limitaccess switch, the documentation says that it will contact Windows Update for the files.
Dism.exe /Online /Cleanup-Image /restoreHealth
/LimitAccess Prevents DISM from contacting Windows Update for repair of online images.
Thanks but this didn't work, and advised me to use /Source. RestoreHealth on it's own came up with the same error message.
Thank you all for your advice! :)
Does this display the correct OS version for index 6?
dism /Get-WimInfo /WimFile:c:\install.wim
Then try it without the quotes.
Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:C:\install.wim:6 /limitaccess
Thanks. Yes, I can get the index information, (Windows 11 Pro is index 6) but I have tried RestoreHealth /Source with and without quotation marks, and I get the same result.
What did you do to this PC? You should be able to mount the ISO. You never said what error you get when you try that.
Does Windows Update work? Does WU show any cumulative updates available to be installed?
Do you have any 3rd party antivirus installed? Have you run a Defender and mrt.exe scan to look for malware?
If it's really corrupt, you could try an in-place upgrade, but that normally requires mounting the ISO so that you can run setup.exe.
It just says "Sorry, there was a problem mounting the file". As I said, I have extracted the files, and used Get-WimInfo to determine the correct index, but RestoreHealth /Source will not work.
I have an outstanding Windows Update KB5031358 that refuses to work. It has been attempted roughly 50 times now
Going back to your original question, where did you get c:\install.wim from?
I downloaded both the win10 and win 11 ISO's. I see boot.wim and install.esd but no install.wim. Why did you only extract that one file to the root of C: and not the entire ISO to a separate folder like c:\Win11iso?
D:\>dir install.* /s /a
Volume in drive D is ESD-ISO
Volume Serial Number is BD2D-1913
Directory of D:\sources
06/12/2024 07:00 PM 4,867,403,774 install.esd
1 File(s) 4,867,403,774 bytes
Total Files Listed:
1 File(s) 4,867,403,774 bytes
0 Dir(s) 0 bytes free
D:\>dir *.wim /s /a
Volume in drive D is ESD-ISO
Volume Serial Number is BD2D-1913
Directory of D:\sources
06/12/2024 07:00 PM 533,364,998 boot.wim
1 File(s) 533,364,998 bytes
Total Files Listed:
1 File(s) 533,364,998 bytes
0 Dir(s) 0 bytes free
D:\>
Because the file/s that I need seem to be on the install.wim file which is the majority of the downloaded ISO (5.6GB)
RestoreHealth pauses at 62.3% and 84.9% if that helps explain anything!
It sounds like your pc has multiple problems, so the in-place upgrade might be your best option. See the link that I posted in a prior comment.
You will need the entire ISO, so one option would be to run MS's Media Creation tool on another pc and download the latest ISO. Use the "For another pc" option. Then mount that ISO and share out the drive. On the broken pc map a network drive to that share. Follow the instructions on the web page.
Or if your hardware vendor provides a reset option, copy your data files off to another pc and then install a fresh copy of Windows.
Thanks for that. Can I just check that I should use the latest Windows ISO as I have Widows 11 Pro 21H2 on my PC, and the ISO that I downloaded from Microsoft was 23H2? I can download 21H2 if I need to, as I already have, but RestoreHealth /Source still didn't work.
Also, as my USB ports aren't really working, besides the mouse and keyboard, do you think my PC will recognise a USB drive, please?
I have no idea what happened to your pc to cause any of these problems. Your guess is as good as mine as to the USB working or not.
Copy your data files off first so that if you have to completely reinstall Windows, you'll have your critical data. Next you might want to run chkdsk to look for corruption in the file system.
The comment on that web site says: The Windows 11 ISO file you will be using must be the same edition (e.g. Pro for Pro), same version (e.g. Version 21H2 for Version 21H2), and same or higher build as the currently installed Windows 11.
I defer to Kapil's experience/expertise/recomendations. I have never had to recover a PC using that technique.
Thank you very much for your input. I have too much on my PC at the moment to risk anything major, and it does the basics of what I need it to do, despite it's limitations.
I will let you know what happens, but may not be for a while.