My manager account has been blocked by Microsoft ads and I don't know why, is there any way to unblock it (identify the cause of the policy violation)?

Question

We haven't had any problems running advertisements the past few months, but recently when we try to import a new advertisement from Google Ads, it gets blocked.

We have no idea what policy we have violated and do not know what to fix.

Any information would be appreciated.

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Hello from Microsoft Advertising,

We have reviewed your appeal request of Manager Account F10700NGFB and determined the account is in violation of the Microsoft Advertising Egregious Policy .

Egregious violations include:

• Obfuscation of advertiser or payer identity, to include providing inaccurate identity information or documentation.
• Use of the service to facilitate or promote illegal practices, content, products and services.
• Malicious software codes (e.g., malware, phishing, scareware, ransomware, pirated software).
• Counterfeit, malicious, or disingenuous content or services, or any other content which poses a threat to the security of our users or our service.
• Any landing page or downloadable content which removes user control.
• Ad content which obfuscates the intention or functionality of any downloaded product or provided service.
• Circumventing or evading system service safeguards or monitoring.
• Any content or action designed to facilitate gaining unauthorized access to any user, advertiser, or data, or manipulate the Microsoft Advertising service.
• Deceptive or obfuscated content, cloaking, or spoofing.
• Impersonation, manipulation or deceptive media, or deceptive use of name or brand to imply endorsement.
• Excessive collection of personal information unnecessary to fulfill ad promise.
• Emotionally manipulative or coercive content.
• Attempting to circumvent our account suspension or other measures intended to enforce our policies or terms by creating a new advertiser account or Manager Account.

Additional Details:

Per Microsoft Advertising Terms of Use and Policies that you agreed to when using our product and service, we have suspended all ads, and access to all Accounts for all users within your Manager Account. 

Microsoft Advertising Trust and Safety

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Answer 1

Good luck! I had this same issue, I created my account, verified with success, then BAM suspended due to violation of the Microsoft Advertising Egregious Policy.

I sent countless emails, and had many phone calls, finally, they admitted they were wrong and reversed the suspension, BUT THEN, they suspended it again!

And now they wont reply to my emails, or return my calls, and when I do get to speak to someone, they just say they cannot help, and wont transfer me to any manager who can help. They just say, Sorry, nothing you can do..

I am a reputable business, successfully advertising with Google and META for more than a year.

They just don't want to help, customer service is appalling, and seems to be no one being held accountable for running the Microsoft Ads business, seems to be just ran by an offshore call centre.