I need a 6 digit code to access a document, but my Authenticator is giving me an 8 digit code

Jsmith8888 0 Reputation points
2024-06-15T15:38:09.8233333+00:00

I need a 6 digit code to access a document, but my Authenticator is giving me an 8 digit code so it won’t work. Please help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Adharsh Santhanam 2,705 Reputation points
    2024-06-15T17:51:36.8033333+00:00

    Hello Jsmith8888, if your Authenticator app is generating an 8-digit code instead of the usual 6-digit code, it's likely due to a time synchronization issue. Here are some ways to fix it:

    1. Check your device's time settings -- Ensure that the time and date on your phone or device are accurate. If they’re incorrect, adjust them to the correct time zone.
    2. Sync the time with the server -- This is as simple as you going to the Settings options on your phone and enabling the "Automatic time zone" option so that the phone can automatically detect your time zone and set it accordingly
    3. Remove and re-add your account -- Sometimes, removing and re-adding your account in the Authenticator app can resolve issues. Remove the account associated with the app, then add it back by scanning the QR code or entering the secret key
    4. Restart your device -- A simple restart can sometimes fix minor glitches. Restart your phone or device and check if the issue persists

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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