If I lost my phone and didn’t have all my account backed up, how do I recover?

Linda Mediano 5 Reputation points

I’m trying to log into mynmsu.edu

my authenticator app wont help me have access to it. I’m using a new phone my last phone got lost and I didn’t have all my information backed up.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 1,010 Reputation points Microsoft Vendor

    Hi @Linda Mediano

    Thank you for reaching out to Microsoft Q&A forum!

    In this article from MS you will find several ways to try to recover your authenticator.


    If this isn't possible, go to https://aka.ms/mfasetup to check your verification methods.

    Or better still, when you get to the second window, there's an option: I CAN'T USE MY MICROSOFT AUTHENTICATOR APP NOW. In this option you can register a new phone number and Microsoft will call you to confirm your details.

    Have a nice day.


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