If I lost my phone and didn’t have all my account backed up, how do I recover?

Question

I’m trying to log into mynmsu.edu

my authenticator app wont help me have access to it. I’m using a new phone my last phone got lost and I didn’t have all my information backed up.

Answer 1

Hi @Linda Mediano

Thank you for reaching out to Microsoft Q&A forum!

In this article from MS you will find several ways to try to recover your authenticator.

https://support.microsoft.com/pt-br/account-billing/solucionar-problemas-usando-o-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

If this isn't possible, go to https://aka.ms/mfasetup to check your verification methods.

Or better still, when you get to the second window, there's an option: I CAN'T USE MY MICROSOFT AUTHENTICATOR APP NOW. In this option you can register a new phone number and Microsoft will call you to confirm your details.

Have a nice day.

Sincerely,