Remote Desktop Network Connection Problem

Question

Remote Desktop Network Connection Problem

Simon Rivet 1

I use my Macbook to access my PC through an Ethernet cable. I don't always have access to wifi, so I need this cable both for speed and also simply for being able to connect both computers. Everything went well at first as I could connect with Microsoft Remote Desktop without wifi, but then I suddenly got this error :

I then tried connecting the Microsoft Remote Desktop Beta and it worked, so I continued using it for a while. Yesterday, that same problem happened with the Beta version. I have no idea why. Now I can't connect to my PC unless I'm connected to wifi. I didn't change any setting before the problems came up. Anyone knows why that happens?

Anonymous

2020-11-23T03:33:56.807+00:00

Hi,

May I know what's your OS version of your PC? Please run "winver" in CMD to show the version information.

When the issue happens, please do a quick test as below.

Go into /Applications/Utilities and open the Network Utility application. Can you successully ping the IP address of your PC from your Macbook?
Simon Rivet 1 Reputation point

2020-11-25T01:50:36.737+00:00

Thanks for your reply.

I don't have my PC with me right now, but I'm using Windows 10 latest update.

Small precision : I get that error all the time, not just sometimes. I can access my PC from my Mac from the Finder no problem, even when I get that error from Microsoft Remote Desktop. Also, the fact that I got that error in the non-Beta version while I was successfully using the Beta, and that the Beta suddenly came up with that same error tells me that it has to do with a malfunction from the software, not the network. I've also tried another Remote access software and it worked fine. I still prefer the display with Microsoft Remote Desktop, which is why I'd like to continue using it.

Thanks

5 answers

Your answer

Anonymous

2020-11-23T03:33:56.807+00:00

Hi,

May I know what's your OS version of your PC? Please run "winver" in CMD to show the version information.

When the issue happens, please do a quick test as below.

Go into /Applications/Utilities and open the Network Utility application. Can you successully ping the IP address of your PC from your Macbook?
Simon Rivet 1 Reputation point

2020-11-25T01:50:36.737+00:00

Thanks for your reply.

I don't have my PC with me right now, but I'm using Windows 10 latest update.

Small precision : I get that error all the time, not just sometimes. I can access my PC from my Mac from the Finder no problem, even when I get that error from Microsoft Remote Desktop. Also, the fact that I got that error in the non-Beta version while I was successfully using the Beta, and that the Beta suddenly came up with that same error tells me that it has to do with a malfunction from the software, not the network. I've also tried another Remote access software and it worked fine. I still prefer the display with Microsoft Remote Desktop, which is why I'd like to continue using it.

Thanks

Answer 1

Hi There,

I'm having the same issue. Surely something has changed either on the iOS or on the RD Desktop App, but as end user we have no way to know what has changed. In any case, the result is that now the iPad does not connect to PCs on a WiFi that does not have internet. I have tested following scenarios:

RD app on iPad connected to WiFi WITH Internet: App works and connect to Remote Desktops

RD app on iPad connected to WiFi WITHOUT Internet: App DOES NOT work

I did play with the Router and DNS settings and if I manually entered this info into the WiFi connection, I'm able to have the RD app connect to the PCs. It seems to me that it is a routing issue as either the App or iOS is not able to route the packets properly according to the subnet/LAN.

Surely Microsoft can dedicate one of their finest network engineers/developers to troubleshoot this issue and give us a product that works...

Fingers crossed...

Answer 2

Simon Rivet 1

I just had a look and this is a common issue since recent updates apparently :

https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac/suggestions/41209204-connecting-without-wi-fi-connection

https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac/suggestions/41715112-do-not-check-for-active-internet-connection-when-c

https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac/suggestions/41767333-cannot-connect-to-any-clients-when-internet-is-una

https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac/suggestions/41193598--unable-to-connect-to-the-remote-pc-as-there-is-no

I will have to go back to previous versions if I have them on my backup drive. Please repair this for future updates!

Thanks,
Simon

Anonymous

2020-12-14T04:27:23.567+00:00

Hi,

Product team will review the posts in the uservoice and determine if they will will it in the next updates. We have also submitted it to the developing team. Hope this can be fixed in the futurer, but please be informed that we cannot guarantee the fix date as it is out of our forum control. Appreciate your understanding.

Answer 3

Anonymous

Hi,

Before it didn't work, do you remember have you done any changes on both PCs? You may need to restore to that point.

If no changes have been made, it might be some issue on the software itself and cannot be resoved at the moment.
Based on such situation, we suggest that you should post your requirement to the uservoice. Thanks a lot.
https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac

Thanks,
Eleven

Answer 4

Simon Rivet 1

Hi ElevenYu, still no idea on how to resolve this? Microsoft Remote Desktop should work offline normally right? Any other similar reports from users?

Anonymous

2020-12-07T01:44:14.497+00:00

Actually, we are not sure if it can work offline and there is no similar reports from other users.
If microsoft remote desktop cannot work normally, we suggest you could still use the third party software.
Sorry for the inconvenience.
Simon Rivet 1 Reputation point

2020-12-13T00:24:27.313+00:00

Can I file it as a feature request then? I really would like to be able to connect only through ethernet cable as I don't have Internet where I'm living currently. The third-party software I'm using has many bugs and I had all my configuration (display, keyboard shortcuts, etc...) setup properly with Microsoft Remote Desktop. It's really a pain now because it's hard to find the proper remote access software which meets all my needs.
The fact that it was working for several weeks makes it obvious that it's possible, but somehow there seems to be a small bug and I can't find a way to fix it, even when reinstalling both software (beta and non-beta).

Answer 5

Anonymous

Hi,

May I know what beta version you are using now? Have you tried to install the latest beta version 10.5.0 (1838) to see if the issue persists?

https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

Thanks,

Eleven

If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

Simon Rivet 1 Reputation point

2020-11-26T15:17:52.497+00:00

Yes, latest version and same problem.

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Remote Desktop Network Connection Problem

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Eleven

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