Computer reset

John Chambers 0 Reputation points
2024-06-19T08:38:36.13+00:00

Hi microsoft, I used the media creation tool and made it into the 2nd option for creation after I used a different account for the microsoft login. I want to go back into my old pc. It was windows 10 BTW.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. John Chambers 0 Reputation points
    2024-06-19T08:39:19.1+00:00

    It was into a usb as well but even without the usb it logging into the new account.

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  2. Jing Zhou 5,135 Reputation points Microsoft Vendor
    2024-06-19T09:53:32.2133333+00:00

    Hello,

    Thank you for posting in Q&A forum.

    Based on your description, we suggest that you try the following methods:

    1: Switching user accounts

    First, log in to the new account you are currently able to access. Press Ctrl+Alt+Delete. Select the "Switch Users" option. On the login screen, select your old account and enter your password.

    2: Restore old accounts

    If you are unable to find your old account, you may need to make some settings in the control panel:

    Enter "Control Panel" in the search bar and open it. Select "User Account", then select "Manage Other Accounts". Check if the old user account can be found.

    3: Check user account settings

    Press Win+I to open the settings. Select "Account" and then view the "Home and Other Users" section. Check if the old user account can be found.

    4: Starting and repairing accounts in safe mode

    If you still cannot find your old account, try using safe mode to start and fix the account issue:

    Restart the computer. When the computer starts, press F8 or Shift+F8 continuously to enter advanced startup options. Select "Troubleshooting" ->"Advanced Options" ->"Startup Settings" ->"Restart". After restarting, press F4 to enter safe mode.

    In safe mode, open the control panel and view the user account settings, attempting to locate and repair the old account.

    5: Using System Restore

    If the above methods are ineffective, you can try using the system restore function to restore the system to an old restore point.

    Enter "System Restore" in the search bar and select "Create a restore point".

    Select "System Restore" in the "System Properties" window.

    Select a restore point earlier than the time you created the new account, and follow the prompts to perform a system restore.

    If all methods cannot solve the problem, it may be necessary to consider reinstalling Windows 10 and choosing to retain old user data

    I hope these methods can help you solve the problem

    Best regards,

    Jill Zhou


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