Hi team, I created in azure a resource for OpenAI services. I configured a private endpoint as public access is not allowed by the company policy. As suggested in the configuration of the endpoint, I selected "Integrate with private DNS zone" I deployed a model in Azure OpenAI studio but when I try to use it in Playground, I get the error "Public access is disabled. Please configure private endpoint." It seems my endpoint is not recognized by Azure Open AI studio. Any suggestion? Thanks!!

Although I configured a private endpoint, I still receive error "Please configure private endpoint. " from Azure OpenAI studio

Francesco Bellocchio 0

Hi team,

I created in azure a resource for OpenAI services. I configured a private endpoint as public access is not allowed by the company policy. As suggested in the configuration of the endpoint, I selected "Integrate with private DNS zone"

Immagine1

I deployed a model in Azure OpenAI studio but when I try to use it in Playground, I get the error "Public access is disabled. Please configure private endpoint."

It seems my endpoint is not recognized by Azure Open AI studio.

Immagine2

Any suggestion?

Thanks!!

santoshkc 5,895 Reputation points Microsoft Vendor

2024-06-19T11:23:27.0833333+00:00

Hi @Francesco Bellocchio,

Thank you for reaching out to Microsoft Q&A forum!

If you're getting the error "Public access is disabled. Please configure private endpoint" when trying to use your OpenAI model in Playground, it's possible that your private endpoint is not properly configured. You should verify that your private endpoint, OpenAI resource, and Playground environment are all properly configured to use the private endpoint. Ensure that you have the necessary permissions and access rights to use the private endpoint.

You can refer to the Azure documentation on Azure OpenAI Service.

I hope this helps! Thank you.
Francesco Bellocchio 0 Reputation points

2024-06-19T14:44:23.1766667+00:00

Thanks @santoshkc .

I can't find any wrong configurations in the private endpoint, OpenAI resource and Azure Open AI studio but I will continue to explore...
santoshkc 5,895 Reputation points Microsoft Vendor

2024-06-20T11:59:16.43+00:00
Hi @Francesco Bellocchio,

If you have checked your private endpoint, OpenAI resource, and Azure Open AI studio configurations and they seem correct, you can try the following steps to troubleshoot the issue:

Check if there are any known issues related to private endpoints in Azure OpenAI studio.

Ensure that you have the necessary permissions and access rights to use the private endpoint.

Try accessing the OpenAI model using a different environment or tool to see if the issue persists.

Contact Azure support for further assistance in troubleshooting the issue.
Francesco Bellocchio 0 Reputation points

2024-06-20T12:09:50.1533333+00:00

I tried to use the OpenAI services from a Azure virtual machine and it works. So, the endpoint is properly configured. The problem persists in Azure Open AI Studio.

I will contact Azure support.

Thanks again!

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Although I configured a private endpoint, I still receive error "Please configure private endpoint. " from Azure OpenAI studio