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I can't sign in to Excel due to Error - Something Went Wrong [1001]

Manas Damle 0 Reputation points
2024-06-19T12:52:20.8466667+00:00

Here are the troubleshooting details, I have already been on other questions with same topic and none of the solutions helped -

Correlation Id: cf49974d-5f0c-4f8b-9042-5ef02f81aaa4

Timestamp: 2024-06-19T12:47:11.000Z

DPTI: 96b5ef7096543d4c351c65d92473aab2768e9d4e7e03458fb550c2bf36ace3bb

Error Tag: 7q6ch

Error Code: -2147023838

Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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  1. Emi Zhang-MSFT 23,736 Reputation points Microsoft Vendor
    2024-06-20T07:23:23.09+00:00

    Hi,

    What kind of account did you try to sign in?

    Did this problem only appear in Excel? How about other Office products?

    It is recommended that you check whether you have a firewall or anti-virus software enabled. Try to log in after disabling.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Manas Damle 0 Reputation points
    2024-06-27T10:22:24.0533333+00:00

    Hello, for anyone having this issue I found a solution and have managed to now log into my school account in Excel -> My fix was to place two services on Automatic and then restarted them. They were the "Microsoft Account Sign-In Assistant" and "Web Account Manager". This fix was found by apeman1 in one of the other discussion regarding the same issue.

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