Unable to login to work account after device setup on Comp Portal

Karen Nguyen 0 Reputation points
2024-06-19T15:33:16.5333333+00:00

Hello,

I recently rejoined a firm and I am having trouble signing into my Teams and Outlook with my work account. I successfully setup my device and I was able to setup Company Portal and MS Authenticator. When I try to sign into Teams, I get redirected to Authenticator and they tell me to "Set up your device to get access" even though my device is definitely already set up. It then redirects me to Company Portal and then no further instructions are given. If I go back to Teams, it says there's a sign-in error.

I have tried clearing the cache and cookies of Authenticator, Teams, and Company Portal. I even had my device unregistered from my account so that I can try the whole setup process all over again with no luck. Please advise on how to fix my sign-in problem.

Thank you!

Outlook | Windows | Classic Outlook for Windows | For business
Microsoft Security | Intune | Microsoft Intune iOS
Microsoft Security | Microsoft Authenticator
Microsoft Teams | Microsoft Teams for business | Other
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  1. Nick Eckermann 606 Reputation points
    2024-08-05T16:33:39.4+00:00

    There are too many variables that we cannot account for with your question since you are not the Admin that configured the policies and setting for devices. I would reach out to your company support structure for assistance.

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