Practice assesment MS-721 - Wrong answer?

Question

Hello MS

I'm taking the questionary of Practice assesment MS-721 and I've got this question :

"You have a Microsoft Teams Phone deployment that contains a team named Marketing.

The Marketing team contains a channel named Support that has 150 members. All members use a combination of the following Teams client:

Client 1: Teams desktop client

Client 2: Teams mobile app for iOS

Client 3: Teams mobile app for Android

Client 4: Teams browser client

You plan to create a call queue and add members of the Support channel as call agents.

You need to instruct the call agents to use a supported Teams client.

Which Teams client supports the call queue?"

With these possible answers :

*1- Client 1 and Client 2 only
2- Client 1 and Client 3 only
3- Client 1, Client 2, and Client 3 only
4- Client 1, Client 2, Client 3, and Client 4
5- Client 1 only
*
According with the Practice assesment it it the answer 5?? :
"This answer is correct.

*To use a Teams channel call queue, you must have a supported client. The only supported client is the Teams desktop client, which includes both Windows and Mac platforms."
*
I would like to understand how that answeer is possible since I can use the call queues in Windows, Android, iOS even in web browser I can pick up the calls. Shouldn't be then the answer 4 the right one?

If I'm missing or misunderstanding something I really would appreciate someone clarifying this to me, since I'm about to get the certification exam and don't want to have any doubt before.

Many thanks in advance.

Answer 1

Hi @Pablo Rodríguez García

According to the official document, Support for Auto attendant and Call queue calls is available in the following clients:

• Microsoft Teams Windows client (32 and 64-bit versions)
• Microsoft Teams Mac client
• Microsoft Teams iPhone app
• Microsoft Teams Android app

According to the question you raised, this may be because the exam team has not updated the questions in a timely manner. We recommend that you provide feedback to the exam support team.

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