Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,132 questions
Locked out of Microsoft 365 account, no access to Microsoft authenticator codes
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Collins
10
Reputation points
I have been locked out of our business' ms365 account because I cannot receive Microsoft authenticator codes after changing my phone without MS authenticator backup. I am the only admin.
Tried contacting global support but the numbers for my country and many others regions I tried will just not connect or the call will just drop when the IVR says it is transferring me to an advocate.
It has been very frustrating getting in touch with Microsoft support.
Any suggestion will be greatly appreciated.
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iknowjazmyn 0 Reputation points2024-06-19T18:12:02.6933333+00:00 I'm dealing with the same issue. I managed to open an IT ticket and get a case number by creating a free trial business account. After chatting and speaking with support, I was informed that it will take two to three days to hear back from a specialist who can help me update my MFA.
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