Mozilla Firefox application deployment is failing

Question

Hi all,

We have a Mozilla firefox win32 deployment, which has been deployed as required for devices that have Firefox installed. However, the deployment is reaching devices that do not have firefox installed despite the requirements not being met. For the requirement, we use a custom powershell script for checking the presence of firefox.exe in c:\programfiles and c:\programfiles(x86). The Firefox deployment is reaching the devices and displaying "Failed to install" notification in company portal. But, when I click on the app, I see the requirements not met status. This seems odd as the installation isn't even happening as the requirements are not met, yet it displays on the top right notifications box in company portal that the installation has failed. This keeps repeating over and over and the user is seeing the failure notification while opening company portal. An error code I see from intune for the device is- 0x87D300CD- The user logged off while the policy is being processed.

Could someone help me out with this issue? We can't have unsolicited attempts at installation occur on a device that shouldn't be getting the event in the first place.

Answer 1

@Vasudevan, Thanks for posting in Q&A.

For your issue, if you deploy win32 app as required, whether the device meet the requirements will try to install the application, but If you want devices that do not meet the requirements not to install the app, you can assign as Available for enrolled devices and set Show this as a featured app in the Company Portal Yes, after that the app will show in the company portal and will not automatically install unless you manually click install, if the device not meet the requirement, it will not install the app and show fail to install in company portal.

As for the error code, it means that when device try to install app, some users' logoff and cause the failure, you can refer the method mentioned below to clear GRS and make you can successfully install the app for some devices which meet the requirements.

https://www.deploymentresearch.com/force-application-reinstall-in-microsoft-intune-win32-apps/

And you can re-deploy the app refer the above mentioned.

Hope above information can be helpful, if there is any update, feel free to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.