Why does data collection from the processor time performance counter work not work on Windows 10 versions?

Cesar Murilo 1 Reputation point
2020-11-22T00:11:39.313+00:00

We monitor several servers using the Zabbix software, and the item that collects CPU time is not supported in Windows 10 versions, in the log I see:

PerfCounter '\ Processor (_Total) \% Processor Time': [0xC0000BB9] The specified counter could not be found.

I found that the problem is with Windows 10, because with the following servers there was no problem with an item not supported by an uninitiated collector.

The problem does not occur:
Windows 2012 R2 Datacenter
Windows 2012 R2 Standard
Windows 2012 Standard
Windows 7 Profissional

The problem occurs:
Windows 10 Pro
Windows 10 Enterprise LTSC

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  1. Joy Qiao 4,886 Reputation points Microsoft Employee
    2020-11-23T07:25:58.957+00:00

    Hi,

    As your issue is more related with a third party software, we recommend to contact Zabbix support or community for more resources, they should be more familiar with their product.

    Or you could wait for other customers if they experience the same behavior with you.

    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

    Bests,

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  2. Joy Qiao 4,886 Reputation points Microsoft Employee
    2020-11-26T07:07:11.863+00:00

    Hi,

    We could add counter in Performance monitor(Data Conllector Sets\User Defined\right click\New\Data collector\Performance counter data collector\Next\Add) on those different system devices and compare them to check if any changes like Zabbix shows.

    42984-capture.png

    Bests,

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