wont let me sign in to my microsoft account on minecraft

Aiden Israel 1 Reputation point

so I wanted to do cross play but it wouldn't let me in my Microsoft account and its the account i always use it says this account is already connected to a PlayStation network why wont it let me in?

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  1. Dave Patrick 426.2K Reputation points MVP

    Minecraft is not supported here on QnA. I'd suggest asking for help here in dedicated forums.

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Iraê César Brandão 6 Reputation points

    See this article in the link:


    Microsoft account login failed on Minecraft on PlayStation 4.
    Technical level: Intermediate.

    Summary: Through these instructions, we will seek the solution to the Failure of Microsoft Account Login in Minecraft on PlayStation 4.

    Important: The account must have an Xbox Social Profile.

    Go to https://account.xbox.com and check the information.

    If your Microsoft account is not linked, just follow the processes and create a Profile and GameTag.

    Know more about:

    Gamertag and Xbox profile.
    Xbox Live status.
    If the game displays the message: If you connect your Microsoft account you will permanently connect it to your account used on PlayStation Network, I recommend that you be sure of the processes, as it cannot be undone later.

    If you are right and want to follow the process to link your Microsoft account to the PSN account on your device, just access the link provided in the message, enter the validation code and follow the processes.


    If you still have a Login failure, follow the processes to Unlink Microsoft Account from the game and re-link, as shown below:

    Start Minecraft and go to Settings> Profile;
    Select Unlink Microsoft account;
    Select the three checkboxes to confirm that the account cannot access the Store, use cross-play and continue;
    Select Unlink;
    When the "Unlink successfully" box appears, go back and sign in with your Microsoft account again.
    If it still does not succeed:

    Log out of all devices to which the account has been connected;
    Turn off all devices completely;
    Just use the console and try to connect to Minecraft with your Microsoft Account.
    If additional information is needed, follow the link to the FAQ for questions regarding Minecraft for PS4:


    If more information is needed, check with one of the Game Developer Centers (in English):

    Minecraft Forum.
    Mojang Support Portal.
    Or, if you prefer, contact Xbox Customer Support.

    Hope this helps!


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