BSOD after login

Question

I have to users that are running the latest version of windows 10. domain controller is a windows 2012 server. When user logs onto their laptop they get BSOD. If I login as a domain admins and then switch user and then login as them they get in. If I reboot the computer and try to login as the the user the BSOD comes back. It appears that when I give them a new computer the issue follows. I think it has to do with their domain Profile and not the local profile. Any ideas would be great.

Answer 1

Hi Kevin,

Welcome to Microsoft Q&A.
What is the Bugcheck code? Please record it when the blue screen appears.
What changes had been made before the issue started? (Patch, hardware, application update and so on. )
Are the problem machines all Win 10? Are they jioned in the same domain?
Try disable the 3rd party anti-virus software on the DC and then restart it.
You can try update the DC system to the latest version.

Best regards,
Molly

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Answer 2

I got a hold of the users laptop this morning.
He was having issues getting programs to work.
I looked for update and there was a couple of them.
I install them and rebooted the laptop.
after that he was able to login and use it.
I will keep an eye on it.
The Stop Code is below.

Stop Code : RDR_FILE_SYSTEM
What failed: mrxsmb20.sys

The laptop is a surface pro 5.
we are using Bitdefender as our VP.