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Clarity - heatmap and recording not showing css styles

ZeRu Wang 31 Reputation points
2020-11-23T02:39:59.987+00:00

I am using Clarity against my sites, but under the Clarity heatmap and recordings, they are only showing HTML contents but not CSS styles.
I can see CSS styles loaded when browsing sites, so I am pretty sure this is not the problem with CSS.

Any ideas on possible reasons?

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  1. Kenyi Darío Ruiz Jimenez 1 Reputation point
    2020-12-09T07:56:36.697+00:00

    I have the same problem here, your site is load over https?

  2. Tristan L 1 Reputation point
    2021-06-17T06:25:12.297+00:00

    Same probleme here with multiple sites.

    The CSS file is not being loaded in Clarity and recordings look like this:
    106445-image.png

    Does someone have any suggestions? I tried different privacy level settings but this didn't affect the problem.

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