This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 64%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
We enrolled a test group of users into a policy using MAM. everything worked as expected for all phones, both ios and android, except for the the 2 brand new iPhone 15s. They receive a message stating the company requires a pin but does not allow them to create the pin.
“does not allow to create a pin”- What does this mean exactly? Any errors? Also, have you checked if the right\intended APP policy is applying on devices\users in question?
The other phones that succeeded with the correct APP policy applied behaved differently. The ios phones told the users that they needed to create a pin and gave them the opportunity to do so as they went through the process. The Android phones forced them to download and install the Intune App first but then followed the same steps as the ios phones. Unfortunatley, when we put the 2 new iPhone 15 plus phones in the same group with the same APP policy, the user receives a message on the screen stating that the company requires them to enter a pin. There is no option to do so and they can't access any of the Apps controlled by the policy. the process just ends there and the phones do not get enrolled.