How to resolve "Hit unexpected exception, please retry. If the problem persists, please contact Azure Support"

Abhishek Sharma 0 Reputation points
2024-06-20T14:40:26.1866667+00:00

Pipeline is not getting executed successfully. After 2 hours pipeline fails with the error message :

Error thrown is an Azure general error.

"Hit unexpected exception, please retry. If the problem persists, please contact Azure Support"

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  1. Harishga 5,985 Reputation points Microsoft Vendor
    2024-06-20T18:17:13.98+00:00

    Hi @Abhishek Sharma
    Welcome to Microsoft Q&A platform and thanks for posting your question here.

    It seems like you're experiencing an intermittent issue with your pipeline, which is failing after 2 hours with a general Azure error message "Hit unexpected exception, please retry. If the problem persists, please contact Azure Support.

    please let me know which region you are working in. Additionally, to troubleshoot the issue, I'd like to ask a few questions:

    • At what point did this error occur? Did this happen on a specific activity, or did the pipeline not even start?
    • Checking the activity runs in the Azure portal might also provide more information about the issue.
    • Can you enable diagnostic logging for the pipeline to get more detailed information about the error?

    Here are some steps you can take to resolve the issue:

    Retry the operation after some time.

    • Check if there are any issues with the resources that the pipeline is using.
    • Check if there are any issues with the network connectivity between the resources.
    • Check if there are any issues with the authentication or authorization of the resources.

    I hope this information helps you. Let me know if you have any further questions or concerns.

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