Microsoft Teams
A Microsoft customizable chat-based workspace.
10,080 questions
Fixed!
Update to the latest version, log out and log in again.
Uninstall and reinstall does not work.
Users is using iOS and Microsoft Teams get 'stuck' when we are using an Bot
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 65%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kotha, Rakesh
0
Reputation points
The Microsoft Teams app on iPhone is stuck on the Jewel support tab ( app ) and unable to exit to see other content.
The back button is also missing and user is unable to go back to the home page and is stuck on same Page
user to delete and install app again still same issue
Several other reports of this that may be similar
Personal mobile phone
iPhone SE
IOS version: 17.5.1
Microsoft Teams
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
3,245 questions
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 52,641 Reputation points Microsoft Vendor2024-06-21T07:20:50.35+00:00 Hi @tha, Rakesh
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is more related to Teams development, so I will also add this tag to your thread. Thanks for your understanding!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 65%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meghana-MSFT 3,881 Reputation points Microsoft Vendor2024-06-21T12:21:58.25+00:00 Kotha, Rakesh - Could you please confirm if this issue is faced by you and several users only for Jewel support tab app? Does this issue occur with all other apps in same iPhone?
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Kotha, Rakesh 0 Reputation points
2024-06-24T15:24:30.95+00:00 This issue is happening on IOS for many user's, were the Screen gets stuck on Microsoft teams when using the Bot , and its not having any issue on the Android
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Meghana-MSFT 3,881 Reputation points Microsoft Vendor
2024-06-25T12:43:20.8266667+00:00 Are you facing this issue for both tab and bot? Earlier only Jewel support tab app was mentioned. Are these customs apps built by you? Could you please share more details as we aren't able to repro this at our end.
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Kotha, Rakesh 0 Reputation points
2024-06-26T11:08:58.7033333+00:00 Earlier which i have mentioned is the Jewel support Teams Bot, and When user is having an conversation with this Jewel Support teams Bot, the chat screen gets stuck and user is unable to exit to see other content.
The back button is also missing and user is unable to go back to the home page and is stuck on same Page
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Meghana-MSFT 3,881 Reputation points Microsoft Vendor
2024-06-26T11:43:44.9333333+00:00 Thank you for the additional information. We will check this internally and get back to you.
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Thompson, Amos L:(BSC) 0 Reputation points2024-07-01T17:32:59.1566667+00:00 was anyone successful in exiting the issue turning their phone in the landscape mode to exit out of the issue. We have this particular issue after using a chat bot in the Teams app? I believe that turning your phone sideways to landscape view you are able to exit.
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Kotha, Rakesh 0 Reputation points
2024-07-08T11:13:49.14+00:00 No one was successful in exiting the issue by turning the phone in the landscape mode
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Meghana-MSFT 3,881 Reputation points Microsoft Vendor
2024-07-09T07:06:39.2933333+00:00 Engineering team is investigating the issue, we are following up with team for updates. We will keep you posted. Thank you.
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Meghana-MSFT 3,881 Reputation points Microsoft Vendor
2024-07-10T10:40:50.98+00:00 We have an incident raised for this; we will keep you posted on the updates.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 33%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Ryan Glab 0 Reputation points2024-07-15T16:27:44.9433333+00:00 I have this same exact issue with my organization on IOS
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 75%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Leon Ji 21 Reputation points2024-09-24T11:06:20.2566667+00:00 Fixed!
Update to the latest version, log out and log in again.
Uninstall and reinstall does not work.