Unable to use sandbox on the AZ-104 - Appeal received waiting to be reviewed

ServerBoy 15 Reputation points
2024-06-20T17:59:45.68+00:00

Hi

I have been using the learn portal to go through the Azure 104 modules. This has been working fine up until today where it has randomly stated that i cannot access the sandbox due to suspicious activity.

I have not done anything wrong and only been following the commands in the module, I have ran the same module a few times over the past two days but no where near more than ten times.

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Can anyone help me with this please

Azure Training
Azure Training
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Training: Instruction to develop new skills.
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  1. RDash 1,505 Reputation points Microsoft Vendor
    2024-06-24T07:55:31.4766667+00:00

    Hi ServerBoy ,

    We sincerely apologize for the inconvenience you experienced due to the suspension of your Learn Account Sandbox. We understand the urgency of needing immediate access restoration, and we appreciate your patience.

    To address the reported issue, kindly follow the troubleshooting steps outlined below:

    Step 1: Sign out from all tabs within your current browser and clear the cache files. Subsequently, attempt to log in again using your Learn ID credentials.

    Step 2: Sign out of your current browser session and attempt to log in using an incognito window or private browsing mode.

    Step 3: Switch to an alternative browser and attempt to log in once more.

    Step 4: Try to log in with a new personal Microsoft email account in the learning path using a completely different browser. If you do not have one, kindly create a new free Microsoft account. Please note that a Microsoft account, such as Office 365 or Outlook.com, is required for sandbox access.

    Step 5: If access to the sandbox remains unattainable, we recommend a workaround for the time being. We suggest signing up for an Azure free account through the provided link: https://azure.microsoft.com/en-us/free and establishing a sandbox environment there.

    For guidance on executing Microsoft Learn training exercises within your own subscription, kindly refer to the following link: https://learn.microsoft.com/en-us/training/support/use-your-own-subscription.

    If you are still facing any issues, please let us know in the comments. We are happy to assist you further.

    If you find this information beneficial, please indicate your acknowledgment by clicking the "Upvote" and "Accept Answer" buttons on the post.

    Thank you.