New Surface Laptop Copilot+ PC with Intune: ERROR CODE :80192EE7.

Beau Ford 0 Reputation points
2024-06-21T16:58:46.7133333+00:00

I'm not sure if it's 24H4 that ships with the new surface, or something else about the device, but I am unable to access a work account via the company portal do to error 80192EE7: Your account was not setup in device because device management could not be enabled. I have checked with the company already and they think its something with the new device but won't have one to work with until 24H4 is launched everywhere else later this year. I tested adding an account on another device to confirm it's working and we don't see any issues with my account, nor is there an issue with the device limit.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. ZhoumingDuan-MSFT 10,820 Reputation points Microsoft Vendor
    2024-06-24T05:20:26.49+00:00

    @Beau Ford, Thanks for posting in Q&A.

    From your description, I know when you add your work account to company portal but get the error.

    Firstly, please check your new pc's edition, because Windows home cannot enroll in Intune and will get the same error.

    Or you can try the methods below to solve your issue.

    https://medium.com/@harpreetwasu/error-code-80192ee7-while-trying-to-register-a-windows-10-or-11-device-to-intune-7fd60b3ba188

    Non-official, just for reference.

    Since the latest version of Windows 11 is currently 23H2 and your device version is 24H2, which may not be in the list of device platforms currently supported by Intune, and you also did a test with another device and didn't encounter the problem, it's highly likely that you are experiencing the problem because of your device version, and if you would like to investigate the issue in depth, we recommend that you open case to get more detailed help.

    https://learn.microsoft.com/en-us/mem/get-support

    Hope above information can help you.

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