How to cancel the users' Project Plan 3 license?

IniobongNkanga-8038 296 Reputation points
2024-06-22T01:10:41.9733333+00:00

Hello

Please i need your help on this issue.

I tried to unassigned license from those users, but it pop up like their license has inherited with a group?

Manage group-based licensing from the groups pivot Licenses assigned to the below users cannot be unassigned because they're inherited from a group membership. To view or modify group-based licenses, visit the groups pivot under License details page.

The license was assigned to the user directly not to the group.

It was through the M365 Admin Center the Project Plan 3 license was assigned directly to the user.

 I can see the details. The users who cannot remove license have both ‘Direct, Inherited (License Assigned - Microsoft Project Plan 3)’

I never made any changes to the group license assignments.

User's image

For manage the group-based licensing from the groups pivot, what is that for? And How I can remove the license in a group if there is other licensed user already inside the group?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,324 questions
Microsoft Entra
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  1. Raja Pothuraju 1,605 Reputation points Microsoft Vendor
    2024-06-25T06:35:38.4666667+00:00

    Hello @IniobongNkanga-8038,

    Thank you for posting your query on Microsoft Q&A.

    The issue you're encountering is related to group-based licensing in Microsoft 365. When licenses are assigned through a group, they cannot be unassigned individually from users. Instead, the licensing changes must be managed at the group level. Here’s a step-by-step guide to address your issue:

    Managing Group-Based Licensing

    1. Navigate to the Microsoft Entra Portal:
    2. Access Licenses:
      • In the left-hand menu, select "Identity".
      • Under "Billing", select "Licenses".
    3. Check Group-Based Licensing:
      • Select "All products".
      • Click on the specific license (e.g., "Microsoft Project Plan 3") to see its details.
      • Under the license details, click on "Licensed groups" to see which groups have this license assigned.
    4. Modify Group Licenses:
      • Identify the group that has the license assignment.
      • If you need to remove the license from specific users, you can:
        • Remove the users from the group that has the license assigned.
        • Or, remove the license from the entire group (if it is appropriate for your organization).
    5. Direct License Assignment:
      • If the users need the license and were supposed to have it directly assigned:
        • Remove them from the group with the inherited license.
        • Reassign the license directly to the users through the Microsoft 365 Admin Center:

    Removing Users from a Group

    1. Access the Group:
      • In the Microsoft Entra Admin Center, go to "Groups".
      • Find the group with the license assigned.
    2. Edit Group Membership:
      • Click on the group.
      • Under "Members", manage the membership to remove users as needed.

    Notes:

    • When licenses are inherited from a group, you must manage these licenses from the group level.
    • Directly assigned licenses and inherited licenses can coexist, but inherited licenses take precedence, preventing direct license removal until the group license is modified.

    By following these steps, you should be able to manage and resolve the issue with group-based licensing and unassign the licenses appropriately. If you have any more questions or need further assistance, feel free to ask! Please refer the below Microsoft documents for more information.

    Hope this includes all the information that you were looking for.


    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    Thanks,
    Raja Pothuraju.