How to handle the blue screen issue on Windows 11 computer, error code: CRITICAL-PROCESS-DIED

钦锋 杨 0 Reputation points
2024-06-22T03:40:59.1333333+00:00

debug analysis is as follows:

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1843

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 14446

    Key  : Analysis.Init.CPU.mSec
    Value: 280

    Key  : Analysis.Init.Elapsed.mSec
    Value: 182111

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 114

    Key  : CriticalProcessDied.ExceptionCode
    Value: 40542040

    Key  : CriticalProcessDied.Process
    Value: smss.exe


FILE_IN_CAB:  062224-5796-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

BUGCHECK_CODE:  ef

BUGCHECK_P1: ffffc6062f5af040

BUGCHECK_P2: 0

BUGCHECK_P3: ffffc6062f5af040

BUGCHECK_P4: 0

PROCESS_NAME:  smss.exe

CRITICAL_PROCESS:  smss.exe

EXCEPTION_RECORD:  ffffe7739fffe0c8 -- (.exr 0xffffe7739fffe0c8)
Cannot read Exception record @ ffffe7739fffe0c8

ERROR_CODE: (NTSTATUS) 0x40542040 - <Unable to get error code text>

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

TRAP_FRAME:  ffffe773b9dce7f8 -- (.trap 0xffffe773b9dce7f8)
Unable to read trap frame at ffffe773`b9dce7f8

STACK_TEXT:  
ffffe60d`3f81ec78 fffff800`7d3b165b     : 00000000`000000ef ffffc606`2f5af040 00000000`00000000 ffffc606`2f5af040 : nt!KeBugCheckEx
ffffe60d`3f81ec80 fffff800`7d2e2027     : ffffc606`2f5af040 fffff800`7cc105cd 00000000`00000000 fffff800`7cc0fff7 : nt!PspCatchCriticalBreak+0x11b
ffffe60d`3f81ed10 fffff800`7d085a8b     : ffffc606`2f5af040 00000000`c0000409 ffffc606`2f5af040 00000000`00000001 : nt!PspTerminateAllThreads+0x15ab67
ffffe60d`3f81ed80 fffff800`7d085861     : ffffffff`ffffffff ffffc606`2f5af040 ffffc606`40542040 ffffc606`2f5af040 : nt!PspTerminateProcess+0xe7
ffffe60d`3f81edc0 fffff800`7ce2f805     : ffffe60d`000003e4 ffffc606`40542040 ffffc606`2f5af040 fffff800`7d337327 : nt!NtTerminateProcess+0xb1
ffffe60d`3f81ee40 fffff800`7ce1fd30     : fffff800`7ce6d79b ffffffff`ffffffff ffffe60d`3f81fa20 00000000`00000001 : nt!KiSystemServiceCopyEnd+0x25
ffffe60d`3f81efd8 fffff800`7ce6d79b     : ffffffff`ffffffff ffffe60d`3f81fa20 00000000`00000001 ffffe60d`3f81f010 : nt!KiServiceLinkage
ffffe60d`3f81efe0 fffff800`7ce30706     : ffffe773`9fffe0c8 ffffe773`b9cffff0 ffffe773`b9dce7f8 ffffc606`2f5af6c0 : nt!KiDispatchException+0x267a8b
ffffe60d`3f81f840 fffff800`7ce2e3db     : ffffc606`40542040 ffffc606`114c6af0 00000078`1ec7f1f0 ffffc606`00000000 : nt!KiFastFailDispatch+0xc6
ffffe60d`3f81fa20 00007fff`832588c8     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiRaiseSecurityCheckFailure+0x35b
00000078`1ec7e0d0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`832588c8


SYMBOL_NAME:  nt!PspCatchCriticalBreak+11b

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3733

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  11b

FAILURE_BUCKET_ID:  0xEF_smss.exe_BUGCHECK_CRITICAL_PROCESS_40542040_nt!PspCatchCriticalBreak

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {48a56f4a-2289-bf5a-4e65-6721dc525871}

Followup:     MachineOwner
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Windows 11
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