Teams on mac: Powerpoint presenter mode gives empty slide for viewers, on windows it works

Hugo Logmans 11

Teams on Mac 1.3

When trying to use the presenter mode for Powerpoint, by selecting the Powerpoint presenting window to share, and then choosing the presenter view to move around, the slide is completely white or completely red for the viewers. When using the non-presenter mode it all works fine. Also on Window this perfectly works fine. It fails on two different Macs (Cataline and Big Sur). As they are both up-to-date, I cannot check if an old version does work...

Anybody any idea? Or did it work in the past?

1 answer

JimmyYang-MSFT 53,846 Reputation points Microsoft Vendor

2020-11-24T07:39:40.31+00:00

Hi @Hugo Logmans ,

Does anyone else have the same issue in your organization?

What is your version of Teams client?

To exclude the issue on Teams client, we recommend you try to login in Teams web client to see if this issue still persists.

Besides, please try to clean your Teams client cache file and restart it again. For more details, you can learn it from:

https://www.uvm.edu/it/kb/article/clearing-teams-cache/

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Hugo Logmans 11 Reputation points

2020-11-24T08:23:18.087+00:00

Jimmy, thanks for you questions. These are the answers:

Version: Mac 1.3.00.262666

Tried on multiple Macs, all have the same problem. Collegues all use Windows machines (and on my Windows machine it also works fine)

On the Web client (Chrome) I can do this, when sharing I can choose the powerpoint slide view while navigating using the presenter view. BUT I cannot share and use my camera simultaneously, so that's no option either.

Did use the steps to clean the Teams app, but that did not help...

JimmyYang-MSFT 53,846 Reputation points Microsoft Vendor

2020-12-01T08:33:07.637+00:00

Hi @Hugo Logmans ,

Sorry for the delay response.

Could you provide screenshot about this issue to clarify it?

My mac version is Catalina 10.15.6 and I did a test in my environment, but we did not find any option “Presenter View” from it. We can only see the option “black screen” and “white screen” like the following picture:

To make sure if it is a known issue in Mac, I will also consult with other engineer to see if they have the same issue. If there is any update, we will inform you in time.

JimmyYang-MSFT 53,846 Reputation points Microsoft Vendor

2020-12-04T09:16:37.857+00:00

Hi @Hugo Logmans ,

Any update?

Hugo Logmans 11 Reputation points

2020-12-09T11:05:58.02+00:00

Integrated powerpoint support in Teams does not support presenter mode. So it seemed obvious to me that I meant I was using Powerpoint itself and then sharing the desktop window showing the slides. That is the recommended way to do that, but somehow that does not work anymore on Mac as the slides are black.
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Teams on mac: Powerpoint presenter mode gives empty slide for viewers, on windows it works

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