the software change returned error code 0x87D00669 ( Semi-annual 1908 MS Office app update)

Question

Recently IT deployed this update to multiple pc on different sites. some computers updated without any issues but many gave this error the software change returned error code 0x87D00669.
nothing that im doing is working. every time i try install it, it keeps failing.

how can i get this to update?

Answer 1

Hi @Ernest ,

The error code of 0x87D00669 means that it is not able to get software updates content locations at this time, and the client can't find the update in the DP's.
Please make sure our package is distributed and boundaries set up.
Here is the guide about building boundary and boundary group:
https://systemcenterdudes.com/configure-sccm-2012-boundaries/
Note: the above links are not from MS, and just for your reference.

Besides, we could check ContentTransferManager.log and LocationServices.log, here is the example about downloading successfully by ContentTransferManager.log:

Here is the similar post we could refer to:
https://www.reddit.com/r/SCCM/comments/ahnrl6/help_unable_to_install_updates_from_software/
Note: the above links are not from MS, and just for your reference.

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Answer 2

Hi
this is boundary group issue

Answer 3

Looking at the logs, it stated "calling back with empty location"
we discovered that the boundaries were not set for this location.
after we added the site to the DP,
the office 365 updated without any issues.

thanks a lot for the help!