Unable to Reschedule AI-102 Exam Due to Technical Issues

Fizza Batool 20 Reputation points


I need some urgent help with rescheduling my AI-102 exam. I tried to reschedule it 24 hours before the exam time, as per the policy. However, when I proceeded, I encountered an error message stating that I don't have any appointment.

After some research, I discovered that some services related to Microsoft certification profiles have been unavailable since June 18, 2024. Unfortunately, my exam is in person, and I am currently out of the city, so I won't be able to make it to the test center on time.

I would greatly appreciate any advice or support on how to handle this situation.

Thanks in advance!

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Accepted answer
  1. Andreas Baumgarten 103.6K Reputation points MVP

    Hi @Fizza Batool ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Training Support Forum

    Microsoft Certification - Exam Registration/Scheduling

    Microsoft Certification - Profile/MCID Assistance

    It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

    or "Ask a new question >" and Learn/Cert Moderators will help you.

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


    Andreas Baumgarten

    1 person found this answer helpful.

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