Azure AD Subscription Deactivated, Received Cancellation E-mail

Question

Azure AD Subscription Deactivated, Received Cancellation E-mail

Bettina Ruff 0

Hello,

Our organization's Azure AD subscription is deactivated, and I got an email stating that it's canceled. However, I don't know anything about the cancellation process. I'm trying to contact support, but I keep getting an error. Can you please guide me on what steps I can take to reactivate our Azure AD Subscription?

Thank you.

2 answers

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Answer 1

Abiola Akinbade 29,570 Volunteer Moderator

Hello Bettina Ruff,

Thanks for your question.

To reactivate the subscription please take the steps below:

Sign in to the Azure portal.
Go to Subscriptions and then select the canceled subscription.
Select Reactivate. The above is documented in the link below Reactivate a disabled Azure subscription

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Patrick Holmes 0 Reputation points

2024-07-17T17:25:14.0766667+00:00

I have a similar issue. I received an email telling me that I had cancelled my Azure subscription for Access to Azure AD but I did not cancel it unless it was by some ommission on my part which is interpreted as a cancellation.

If I go to the Azure Portal, select the subscription in question, which by the way was not initially listed in the Portal until I started all this, and I click on the "Reactivate" menu option in the subscription overview, I get an error message which reads "Sorry, we couldn't reactivate your subscription. Please contact Azure Support for assistance".

I have tried the self-help support and however I try to process through the steps in that process, I eventually end up with a response that says "No solutions available".

I did, at one time, have an on site server running Active Directory and it was synchronising with my Microsoft 365 Active Directory using the Azure Active Directory connector but I disabled that well over a year ago and reverted to relying soley on the Azure AD.

Now that I am getting these emails about the Access to Azure AD having been cancelled, I do not even know whether that will have any significant impact on my use of the Microsoft platforms. I have a Microsoft 365 Business Standard subscription through which I am able to use the various Microsoft products and it was through this subscription that I had the Active Directory connector working but I did not experience any usage issues when I disabled that connector.

I am therefore left wondering whether I am about to lose anything when the data associated with the Acces to Azure Active Directory subscription is deleted.

So, if anyone has any suggestions as to how I can discover whether I need to have the subscription reactivated and if so, how I can reactivate the subscription and how I can view whatever data it is that I am being warned might be lost, I would be most grateful.

Answer 2

Hello,

Thank you for posting in Q&A forum.

Your Azure subscription can get disabled because your credit has expired or if you reached your spending limit. It can also get disabled if you have an overdue bill, hit your credit card limit, or because the Account Administrator canceled the subscription.

Please refer to the following link and follow the steps in the link to reactivate your subscription. Reactivate a disabled Azure subscription - Microsoft Cost Management | Microsoft Learn

I hope the information above is helpful.

Best Regards,

Yanhong Liu

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Azure AD Subscription Deactivated, Received Cancellation E-mail

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