Azure AD Subscription Deactivated, Received Cancellation E-mail

Bettina Ruff 0 Reputation points


Our organization's Azure AD subscription is deactivated, and I got an email stating that it's canceled. However, I don't know anything about the cancellation process. I'm trying to contact support, but I keep getting an error. Can you please guide me on what steps I can take to reactivate our Azure AD Subscription?

Thank you.

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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  1. akinbade abiola 8,450 Reputation points

    Hello Bettina Ruff,

    Thanks for your question.

    To reactivate the subscription please take the steps below:

    1. Sign in to the Azure portal.
    2. Go to Subscriptions and then select the canceled subscription.
    3. Select Reactivate. The above is documented in the link below Reactivate a disabled Azure subscription

    You can mark it 'Accept Answer' and 'Upvote' if this helped you



  2. Yanhong Liu 4,890 Reputation points Microsoft Vendor


    Thank you for posting in Q&A forum.

    Your Azure subscription can get disabled because your credit has expired or if you reached your spending limit. It can also get disabled if you have an overdue bill, hit your credit card limit, or because the Account Administrator canceled the subscription.

    Please refer to the following link and follow the steps in the link to reactivate your subscription. Reactivate a disabled Azure subscription - Microsoft Cost Management | Microsoft Learn

    I hope the information above is helpful.

    Best Regards,

    Yanhong Liu


    If the Answer is helpful, please click "Accept Answer" and upvote it.

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