Threading issue

Question

When I reply to an email, it always starts a new thread in a new email. How can I change the settings so that a reply would keep it in the same thread?

Answer 1

Are you using conversation view?

https://support.microsoft.com/en-us/office/view-email-messages-by-conversation-0eeec76c-f59b-4834-98e6-05cfdfa9fb07

Answer 2

Hi @Vitali Matskevich ,

What exactly does the "starts a new thread in a new email" you mentioned mean?
To better solve your issue, please provide me with more information related to your issue(such as screenshots of your issue. Notice: Please hide your personal information in the screenshot for security.).

If you mean that when replying to a message, Outlook will not include the original message text or will open in a new window, you could modify the settings via File > Options > Mail > Replies and forwards.

If all these above is not your case, please feel free to let me know.
Hope this can be helpful.

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