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I accidentally deleted my Microsoft authenticator app without backing up and now can't get in to mine business account. I've tried contacting support on your website but I can't access it as I can't log into the account. I have also tried the phone number on your website but I can't get pass the AI generated
telephone exchange. Talked to a sales representative and they said the tech support is hard to reach in my country (Sweden).
Please ask your Admin to re-assign your business account and re-configure authenticator app for the re-assigned account. If you need the files in the account then you can also ask admin to keep the files in your account.
Thank you.
Diwas Shrestha
Beta MLSA
Hi, that is my admin account which I can not log in to. I am the owner off the company holding the admin account.
Then you can recover the admin account by using your personal account connected to your business account.
How do I do that? I can't sew my business account anywhere when i login in with my personal.
You can refer to this page for more details
I have already tried everything on that page but nothing works because I can not get in to my admin account without the authenticator app which I can not access because it was deleted from my phone without backup. I'm stuck..
Is the admin account connected with your domain?
The only way it’s connected is if I need to restore my password for my buisness account. I have tried changing the password for my buisness account and that works but it still keeps asking me to verify via the authenticator app when I try to login.
Please ask your Admin to re-assign your business account?
But I am the admin, I can’t get in to my admin account to fix it, that’s the problem I need to solve.