ServiceUnavailable error when requesting a cloud shell for az-900 training

Andrei Claudiu Retegan 0 Reputation points
2024-06-24T11:54:48.3666667+00:00

When following the training course for az-900 certification, exercises that require working with cloud shell won't work because i get this error:

Sorry, your Cloud Shell failed to provision: {"code":"ServiceUnavailable","message":"Cloud Shell is not available at this moment, please retry later."} Please refresh the page. If the issue persists, please follow the troubleshooting guide Cloud Shell Troubleshooting or file a ticket New support request. Request correlation id: NORTHEUROPE:20240624T115203Z:7cfc01d5-c9e9-456f-b693-e13b3f7267cd

I have tried restarting sessions and creating new sandboxes with no result.

This question is related to the following Learning Module

Azure Training
Azure Training
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Training: Instruction to develop new skills.
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  1. SiddeshTN 3,515 Reputation points Microsoft Vendor
    2024-06-25T07:03:34.05+00:00

    Hi Andrei Claudiu Retegan,

    Thank you for reaching out to us on the Microsoft Q&A forum.

    It sounds like you're encountering a temporary issue with the Azure Cloud Shell service. 

    Here are a few steps to help resolve this problem:

    1.Could you kindly visit the https://status.azure.com/ page to check if there are any ongoing issues with the Cloud Shell service in your region!

    2.It seems the service is temporarily unavailable. Could you please try accessing the Cloud Shell again after some time?

    3.Could you please try using Cloud Shell in a different region? Sometimes, specific regions might experience issues.

    4.Please clear your browser’s cache and cookies, then try accessing Cloud Shell again. If the issue persists, try using a different browser or device to rule out any local problems.

    5.Please ensure that your Azure subscription is active and that you have the necessary permissions to create and manage resources.

    6.If the Cloud Shell is unavailable, please consider installing the Azure CLI on your local machine by following the official installation guide for your OS. 

    Alternatively, you can use the built-in CLI in the Azure Portal or execute commands through the Azure Portal interface.

    7.Please follow the Cloud Shell Troubleshooting guide provided by Microsoft for detailed steps and support options. Additionally, please check your subscription to ensure it hasn't reached any limits or quotas that could prevent Cloud Shell from provisioning.

    By following these steps, you should be able to resolve the issue and gain a better understanding of the underlying problem to seek the appropriate support.

    Just now, we attempted from our end again, and everything appears to be working fine. Please see the screenshot provided for reference.

    az 900If you encounter any future issues, please feel free to contact us, and we will be pleased to assist you further.

    If you find this information helpful, please acknowledge by clicking the "Upvote" and "Accept Answer" buttons on the post.
    Thank you.