scan to email

Iniobong Nkanga 1,751 Reputation points



Please i need your help on this issue.


Scan account has Authen account settings but getting errors when trying to do a scan to email T5872147220973: The transport failed to connect to the server

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Accepted answer
  1. Xintao Qiao-MSFT 1,405 Reputation points Microsoft Vendor

    Hi, Iniobong Nkanga

    Could you please provide more details so that I can better understand the issue?

    Based on your description in scan to email, are you setting up the printer for the scan to email through SMTP authentication with Microsoft 365?

    If yes, you need to make the right configuration.

    User's image

    More information can be found How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365 | Microsoft Learn

    For questions about using the printer, you can still refer to the documentation Fix issues with printers, scanners, and LOB apps that send email using Microsoft 365 - Exchange | Microsoft Learn

    Regarding the problem of connection failure, you can also

    1.Make sure your device is connected to the internet and has a stable connection.

    2.Try connecting using a different network to troubleshoot network issues.

    3.Restarting the compute may resolve the connectivity issue.

    If my answer is helpful to you, please mark it as the answer so that other users can refer to it. Thank you for your support and understanding.

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