Issue with Desktop Outlook App not opening

Question

Hello. My work updated to Office 365 before the pandemic. I've been using the Outlook desktop app because I prefer that to the online Outlook version. Today I tried to log onto the app and am getting this error message. How do I fix it?

Thank you,

Answer 1

I would create a new Outlook profile:

https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d

Other docs for example:

https://www.bemidjistate.edu/offices/its/knowledge-base/create-a-new-profile-in-outlook-2016-windows-10/

Answer 2

Thank you so much, will do!

Answer 3

Hi @Annie R ,

The other common troubleshooting methods mentioned in this document may also be helpful to your issue. Just for your reference.

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