office 365 crash

Kasapidis Christos 21 Reputation points
2020-11-23T19:07:03.157+00:00

Ηello,

I have office 365 to a windows 10 pro PC.
When I am trying to open a file or program (word, excel, outlook) crashes and ask me to open program in safe mode.
I cannot work. The outlook does not open at all. word and excel is useless as it crash.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Erin Ding-MSFT 4,456 Reputation points
    2020-11-24T07:22:43.867+00:00

    @Kasapidis Christos

    Please give a screenshot of the detailed error message.

    > I cannot work

    << Do you mean that you fail to open Office application in safe mode or safe mode do not work to this issue?
    If you fail to open Office application in safe mode, did you follow the steps below?
    Press Windows+R,

    • For Excel: Type excel /safe, and click OK.
    • For Outlook: Type outlook /safe, and click OK.
    • For Word: Type winword /safe, and click OK.
    • For PowerPoint: Type powerpnt /safe, and click OK.

    If the problem still exists when open Office application in safe mode, please repair Office.

    Besides, you could use the Microsoft Support and Recovery Assistant.
    The Microsoft Support and Recovery Assistant runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365.

    If possible, maybe you could create a new Microsoft account to have a test.

    Regards,
    Erin


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  1. SethWH 436 Reputation points
    2020-11-23T20:30:38.06+00:00

    First try to reboot the computer. If that doesn't work, a repair might resolve it:

    repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Has your computer recently updated?