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I cannot log in to my Microsoft work account since its requesting for a code or an approval from my authenticator app,
however all my authenticator apps also require me to sign in first and also requesting for a code or approval from that same app.
Until my authenticator app went like this, but I can still access my personal account (I'm currently using)
It wants me to contact the administrator and to send them this
however I'm the admin of that account, I don't know what else to do.
Please help.
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Hello Irdc,
If you are the only global admin of that tenant, then you are in a tenant lockout scenario you will need to raise a support request to the Entra ID Authentication team to help you reach out to Microsoft Data Protection so you can have access to your account
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I'm in the same shoe here. Was directed to contact the Microsoft reps in my country (Nigeria), but the numbers are all disconnected. How do I reach out to the Entra ID Authentication team pls (keeping in mind I can't sign in)