I cannot log in to my Microsoft work account since its requesting for a code or an approval from my authenticator app, however all my authenticator apps also require me to sign in first and also requesting for a code or approval from that same app

lrdc 55 Reputation points
2024-06-25T04:36:11.5666667+00:00

I cannot log in to my Microsoft work account since its requesting for a code or an approval from my authenticator app,

User's image

however all my authenticator apps also require me to sign in first and also requesting for a code or approval from that same app.

Until my authenticator app went like this, but I can still access my personal account (I'm currently using)

Screenshot_20240625_121115_Authenticator[1]

It wants me to contact the administrator and to send them this

User's image

however I'm the admin of that account, I don't know what else to do.

Please help.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,292 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,046 questions
0 comments No comments
{count} votes

Accepted answer
  1. Lotanna Igwilo 155 Reputation points Microsoft Vendor
    2024-06-25T12:06:04.0966667+00:00

    Hello Irdc,

    If you are the only global admin of that tenant, then you are in a tenant lockout scenario you will need to raise a support request to the Entra ID Authentication team to help you reach out to Microsoft Data Protection so you can have access to your account


0 additional answers

Sort by: Most helpful