How do I replace my dongle?

Brandy Brackett 6 Reputation points
2020-11-23T22:22:16.77+00:00

How do I order a replacement dongle/adapter for my wireless Microsoft Sculpt keyboard?

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  1. Anonymous
    2020-11-23T22:25:41.453+00:00

    You can download driver support here.
    https://www.microsoft.com/accessories/en-us/products/keyboards/sculpt-ergonomic-desktop/l5v-00001#techspecs-connect

    or order parts / warranty here.
    https://support.microsoft.com/en-us/pc-accessories

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  2. Jenny Feng 14,106 Reputation points
    2020-11-24T02:52:51.253+00:00

    @Brandy Brackett
    Hi,

    You could follow the following instructions:
    https://support.microsoft.com/en-us/help/326246/how-to-replace-microsoft-software-or-hardware-and-order-service-packs
    Hope above information can help you.

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  3. S.Sengupta 17,396 Reputation points MVP
    2020-11-26T12:12:41.687+00:00

    As far as I know these USB receivers are coded to the respective mouse &/or keyboard so are irreplaceable.

    If it is under the warranty then if you are located in the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here:
    United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
    Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

    If you from other parts of the globe then do contact the Microsoft retailer for further help and assistance.

    Ref:
    How to replace Microsoft software or hardware and order service packs

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