Microsoft authentification

Question

Error Code: 500121
Request Id: d82bc9f1-6414-481f-9dae-fb6ae2d38000
Correlation Id: 85bb2847-5281-4df8-b5ec-f068f580c03a
Timestamp: 2020-11-24T07:41:37Z

Answer 1

Hello @Lars Bøgeskov Hyttel , thank you for reaching out. I did check the backend logs based on the information you shared. It looks like the Auth is failing at the MFA level. After the first-factor auth is done, I see that the second-factor is initiated and then the MFA failed as the user has not proofed up. The MFA got triggered due to a Conditional Access Policy that got triggered while accessing this application.

• Policy Name: Enforce MFA for non MAN ES Proxy source traffic
• Policy ID: ddfcfd81-7ccf-4886-8c79-5ac9d70076e5

To get rid of this error, you would need to get the user proof up for MFA first and then complete the second-factor auth. Or else, you can remove the Conditional Access policy for that user (exclude the user from CA policy) and then give it a try, and this MFA error won't come up.

I would suggest finishing up the proof up so that you need not to make a compromise with security.

Hope this helps.

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