unable to sign in to VSO

Mishra, Shubhi (CW) 1 Reputation point

i am unable to sign in to visual studio and unable to use my test suite as I am not receiving any call

Error Code: 500121
Request Id: 4d074b02-d39a-4e88-96cb-5bab7b608c00
Correlation Id: e6cb0110-98e3-41ef-8a32-34df1608982e
Timestamp: 2020-11-24T09:01:00Z


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  1. Tianyu Sun-MSFT 27,181 Reputation points Microsoft Vendor

    Hello @Mishra, Shubhi (CW) ,

    Thank you for taking time to post this issue in Microsoft Q&A forum.

    Sometimes, this issue is caused by the browser cache and the cookies.

    Please try to clear the web browser’s cache and cookies(Microsoft Edge), select Settings > Privacy, search, and services > Clear browsing data > Choose what to clear > select Browsing history, Cookies and other site data, Cached images and files > choose the Time range and click > Clear now. After that, please kindly try to sign in again.

    If this issue persists, please reboot your machine and try again.

    By the way, I also suggest you double check the information that you used to sign in to VSO, and make sure that all information is correct.

    Hope this helps.


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