Hi @Nate Mendes !
According to your description, it seems your member have no access using the Issue Reporting App. We recommend you try to check if you have enabled these setting in your Teams admin center. For more details, you can refer to:
https://learn.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.