Trying to sign into Teams with my Personal Account and it keeps reverting to another account and wont let me sign in

Laura Krische 6 Reputation points
2020-11-24T18:33:51.777+00:00

I'm trying to login to teams with my gmail microsoft account, and it keeps reverting back to another 365 account i have access too.

i sign in, try and sign up go to the sign in page and repeat.
signed out of the 365 account and tried again.
sometimes there isn't an account to sign out of.

all i would like to do is sign in for teams as i need a background tomorrow.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,034 questions
0 comments No comments
{count} vote

1 answer

Sort by: Most helpful
  1. JimmyYang-MSFT 48,556 Reputation points Microsoft Vendor
    2020-11-25T08:15:06.367+00:00

    Hi @Laura Krische

    Do you mean you cannot change another account to login Teams application, right?

    Can you use your Microsoft Account to login other applications such as outlook?

    If this issue only persist on Teams application, we recommend you try to clear cache file of Microsoft Teams app by following these steps:

    If you are using Teams app on your computer, try to clear cache of Microsoft Teams app by following these steps:

    1. Sign out from Teams app
    2. Quit Teams app from the System tray
    3. Cut and paste the following location into File Explorer: %appdata%\Microsoft\Teams
    4. Delete contents of the entire folder.
    5. Open your Teams app then sign in with your personal account

    But if you are using Teams web version, you may try to use in-Private browser or try to clear cache the web browser you are using.


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.