Request for Voucher Extension Due to Pearson VUE Technical Issues

Lakshay Arora 10 Reputation points

Dear Microsoft Certification Support Team,

I am writing to request an extension or re-issuance of the voucher I received for completing the Microsoft Learn AI Skills Challenge in April 2024. The voucher code was set to expire on June 24, 2024.

I scheduled my exam for June 24, 2024, but due to technical difficulties with Pearson VUE's OnVUE platform, I was unable to complete the exam. Pearson VUE has reinstated my voucher and advised me to contact you for further assistance. Below is an excerpt from the communication I received from Pearson VUE:

Dear Test Taker,

Thank you for testing with Pearson VUE.

First and foremost, we want to sincerely apologize for any inconvenience you may have faced during your Microsoft OnVUE appointment.

However, technical issues may happen anytime, and we try our best to resolve them. Since the issue wasn't fixed on the same day, so your exam has been canceled and the applied voucher has been reinstated.

Note - For any further assistance on the voucher, please contact the issuing authority of the voucher code.

If you have any further questions or need assistance scheduling, please call your local Pearson VUE contact center. You may find the contact phone number for your region by visiting our Microsoft customer service contact page.

Again, we sincerely apologize for the hurdles you faced during your Microsoft OnVUE appointment. We appreciate your understanding and willingness to work with us to improve this service.

Thank you for choosing Pearson VUE, and good luck with your next exam


Praveen Kumar OnVUE Customer Service Team

Customer Support Specialist Pearson VUE

Given the circumstances, I kindly request an extension of the expiry date for my voucher or a new voucher code to allow me to reschedule and complete my exam.

Thank you for your understanding and support.

Best regards,


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  1. Andreas Baumgarten 103.4K Reputation points MVP

    Hi @Lakshay Arora ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Training Support Forum

    Microsoft Certification - Exam Registration/Scheduling

    Microsoft Certification - Certifications Renewal

    Microsoft Certification - Profile/MCID Assistance

    It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

    or "Ask a new question >" and Learn/Cert Moderators will help you.

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


    Andreas Baumgarten

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