Hi @ALAN
Thanks for visiting our forum. Our forum focuses on Microsoft Skype for Business troubleshooting
According to your description, your issue is related to Skype, not Skype for Business. Considering Skype and Skype for Business are two different products, which we do not support. If you have any account issue for Skype, we recommend you ask experts in Skype community or chat with Skype customer support directly.
Thanks for your understanding and patience!
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